Terms and Conditions
Welcome to Atchaar Junction. These Terms and Conditions govern your use of our website and online store, as well as all purchases made through our platform. By using this website or placing an order, you agree to be bound by these Terms and Conditions.
1. General Information
Atchaar Junction is a South African business trading as Atchaar Junction (Pty) Ltd. We reserve the right to update or amend these Terms and Conditions at any time without prior notice. Changes will take effect once published on this website.
2. Products and Availability
We make every effort to ensure that all products displayed on our website are accurately described and available for purchase. Product images are for illustration purposes only and may vary slightly from the final product.
All products are subject to availability. If an item becomes unavailable after your order is placed, we will contact you to offer an alternative, store credit or refund.
3. Pricing
All prices displayed on the website are in South African Rand (ZAR).
Prices may change without notice. The price confirmed at checkout will be the final price payable, excluding any applicable delivery charges unless stated otherwise.
4. Orders
Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including stock shortages, pricing errors, payment issues or suspected fraudulent activity.
You are responsible for ensuring that all information provided during checkout is accurate and complete.
5. Payment
Payment must be made in full before goods are dispatched, unless otherwise agreed in writing.
We may offer secure payment methods through approved payment gateways. We do not store your card or banking details on our website.
6. Delivery Policy
We provide flexible delivery solutions within Maluti-a-Phofung Municipality and neighbouring towns in the Free State Province.
Delivery Options
- Flat Rate Shipping
A standard delivery fee applies within Maluti-a-Phofung Municipality. This option is simple and affordable for customers in the area. - Flexible Shipping
Delivery fees may be adjusted based on delivery distance, order size or special requirements. Discounts may apply for nearby locations or bulk orders. - Weight-Based Shipping
Delivery costs may be calculated according to the total weight of your order. This option is ideal for bulk purchases and reseller orders.
Delivery Terms
Delivery times are estimates only and may vary depending on stock availability, location, weather conditions or courier delays.
Please ensure that the delivery address and contact details provided are correct. We are not responsible for delays or failed deliveries caused by incorrect information.
Risk in the goods passes to you upon delivery.
7. Collection
Where collection is offered, customers will be notified once their order is ready. Valid proof of purchase may be required upon collection.
8. Returns and Refunds
If you receive the wrong product, a damaged item or an incomplete order, please contact us within 48 hours of delivery.
Due to the nature of food products, returns of opened or used items may not be accepted unless the product is defective or supplied in error.
Approved refunds will be processed within a reasonable time using the original payment method where possible.
9. Food Safety and Storage
Customers are responsible for storing products according to any instructions provided. We are not liable for spoilage or damage caused by improper storage after delivery.
10. Intellectual Property
All content on this website, including logos, images, text and branding, remains the property of Atchaar Junction unless otherwise stated. No content may be copied or used without written permission.
11. Limitation of Liability
To the fullest extent permitted by South African law, Atchaar Junction shall not be liable for any indirect, incidental or consequential damages arising from the use of this website or the purchase of our products.
12. Privacy
Any personal information collected through the website will be handled responsibly and used only for order processing, customer service and related business purposes.
13. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
14. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us through the details provided on our website.